General

Full Survey Ordering Survey
 
Name: Email:
Survey references my recent purchase of:
Dormitory Furniture:  
Filtration Products:  
Garments:  
Lounge Furniture:  
Leather Products:  
Metal Products:  
Modular Office System:  
Office Furniture:  
Printing:  
Plastic Bags:  
Seating:  
State Forms:  
K-9 Companion:  
Rod Shop:  
 
CCI Sales Order # or Agency PO #
Purchasing Agency
 
Sales
Were you assisted by a Colorado Correctional Industries Account Representative?
Yes No
What was the representative's name?
Did you receive a timely response from your initial contact?
Hours from initial contact:
Please rate your overall satisfaction with Colorado Correctional Industries Representatives.
How did you find out about CCi?
CCI Website
CCI Catalog
Agency's Purchasing Department
Other:
 
Delivery
Was your product delivered by Colorado Correctional Industries personnel?
Yes  No
Were you contacted by Colorado Correctional Industries personnel to determine a delivery time/date?
Yes  No
Who was your contact for the time/date of delivery?
Was your order complete on delivered?
Yes  No
Were you notified prior to delivery of incomplete order?
Yes  No
Were you satisfied with the length of time it took to receive your product?
Was your purchase delivered/installed to your satisfaction?
Were Colorado Correctional Industries delivery personnel courteous and helpful?
CCi deliverers name:
Did CCi's delivery personnel explain the functions of your product?
Yes  No
Please rate your overall satisfaction with Colorado Correctional Industries Products delivery.
 
Factory
Did your purchase of Colorado Correctional Industries Products meet your quality standards?
Was your product free of defects when received?
Is your product aesthetically appealing?
How would you describe Colorado Correctional Industries pricing:
Are there additional features you would like standardized with this product?
Yes  No
What are they?
Do you feel that CCi offers a wide enough variety of products?
Yes  No
What additional products would you like JVP to offer?
Do you support the requirement of purchasing from Colorado Correctional Industries?
Yes  No
Would you share your reason?
Please rate the overall quality of Colorado Correctional Industries Products.
 
Service
Have you required customer service for any products/services purchased from Colorado Correctional Industries?
Yes  No
Product/Service:
Did you receive a timely response from your initial contact?
Hours from initial contact:
Was the Colorado Correctional Industries customer service representative courteous?
Was your service request resolved in a timely manner?
Was your service request resolved to your satisfaction?
Please rate your overall satisfaction with Colorado Correctional Industries Customer Services.
 
Website
Do you use the Colorado Correctional Industries Website?
Yes  No
How often?
Do you find CCI Website user friendly?
What improvement(s) would you like made?
Are you registered for on-line ordering?
Yes  No
Do you find the on-line ordering user friendly?
Would you share your reason for not using on-line ordering?
Please rate your overall satisfaction with the Colorado Correctional Industries website.
 
Marketing
Have you received any of the following information?
CCI Website
CCI Emails
CCI hard-bound catalogs or brochures
CCI Sales/News fliers
CCI Product Shows
CCI Factory Tours
CCI Promotional Items (Calendars, pens, tablets, cups, etc.)
Are you aware of the Sale items Colorado Correctional Industries offers from time to time?
Yes  No
How did you learn of these?
What is the best way to inform you?
Do you find Colorado Correctional Industries brochures up-to-date and appealing?
Do you find Colorado Correctional Industries Price List appealing and easy to understand?
What additional information would you like to receive regarding Colorado Correctional Industries?
What additional marketing efforts would you like from CCI?
Please rate your overall satisfaction with Colorado Correctional Industries Marketing efforts.
What additional comments would you share with us to better our products, services and marketing efforts.
YOUR FORM HAS BEEN EMAILED!

Thank you for sending us a response on our purchasing system. We strive to assist our customers and correct any ailments that we can. CCi is committed to making our purchasing system better for our valued customers.

We appreciate your time in helping us to make our system better and value your comments.

Sincerely
Steve Smith
OUR SURVEYS - ONLINE ORDERING SURVEY
CCi ONLINE ORDERING SURVEY
When rating score 1-5: 1 = Lowest, 5 = Highest

Do you find the CCI Website user friendly?
1 2 3 4 5

How often do you use the CCi site to order products?
Every day
Once a week
Several times a week
Once a month
Several times a month

Do you find CCi's on-line ordering program user friendly?
1 2 3 4 5

What improvement(s) would you like made to the on-line ordering program?

Please rate your overall satisfaction with the CCi website.
1 2 3 4 5

What improvement(s) would you like made to the site?